Delivery and Returns

Delivery timescales

  • Standard delivery (free) - 3-5 days
  • Fast delivery (additional £10) - 1-2 days

Do I need to be present for delivery?

It is best that you, or somebody appointed by you, should be at the delivery point to accept the delivery

Where will my goods be delivered?

Only a delivery to the kerbside can be guaranteed and you are responsible for moving the goods from the kerbside. Our agents will do our best to deliver closer to the property or requested delivery point if access allows.

What is a suitable delivery point?

Access to the delivery point must be on hard road over which a vehicle can pass without sustaining or causing damage of any kind. It is your responsibility to let us know if there are any access difficulties, such as low bridges, narrow single lanes, weight limit roads.

Delivery on a restricted parking zone

The delivery vehicle must be able to park in the area that the delivery is to be made. In some areas of the UK, to obtain a permit from your local council to have bulk items left on the kerbside. 		 

Order cancellations

We reserve the right to cancel or hold any orders that we deem may suffer from potential delivery problems and you understand that delivery dates may be delayed in these instances.

Additional charges

Although our standard deliveries are free, we reserve the right to charge a 15% re-stocking and handling charge where:
  • For any reason, the delivery vehicle is unable to unload at the delivery point. You, or somebody appointed by you, redirects a delivery vehicle.
  • Delivery cannot be made because of unsuitable access or an unsuitable unloading point, or inadequate information was provided about the delivery point.

Returns policy

  • Returns are accepted buy may incur a 15% restock charge based on circumstances.
  • Most purchaces from business sellers are protected by the Consumer Regulations 2013 which give you the right to cancel within 14 days after the days you receive the item.

If Your Delivery Is By Tail Lift

Loose Load Delivery


Deliveries are on a tail lift lorry and lowered to the ground. A manual pallet truck is then used to manoeuvre the pallet into position.

  • Check that your access is suitable. This does not just mean your drive but the road approaching your property.
  • Ensure we are aware of any access difficulties, such as low bridges, narrow single lanes
  • Is the allocated delivery point for the goods on a flat level surface, free of gravel and uneven paving?
  • Are there any low hanging branches or cables that could obstruct the high sides of the vehicle.
  • It is always best that somebody is available to sign for the goods
  • Have you provided the correct delivery address?

CAUTION RETURNED PALLETS: Returned goods if cancelled whilst on route or returned due to ground/access conditions being unsuitable for pallet deliveries, will incur a return delivery charge. We will make arrangements to collect or return the goods at the cost of the return charge only. Alternatively you can make your own arrangements to have the goods returned to us within 21 days. Where a delivery cannot be made on the arranged day due to access or unforeseen circumstances we will attempt a redelivery at your request on the following day or when arranged. There will be a redelivery charge and this will vary depending on the delivering depot. We will advise you of this cost prior to redelivery. If you have any queries concerning this or any other issue please call us immediately

 

If Your Delivery Is By Loose Load

Loose Load Delivery


If you are after over 15 Bulk bags, it will be more cost effective to arrange a loose tipped load

The largest loose load truck we use is a 20 tonne tipper and these are typically 9.8 metres in length and weigh 32 tonne in total. We have smaller vehicles to our disposal if requested prior to delivery.

  • Check that your access is suitable. This does not just mean your drive but the road approaching your property.
  • Ensure we are aware of any access difficulties, such as low bridges, narrow single lanes
  • Are there any low hanging branches or cables that could obstruct the high sides of the vehicle.
  • It is essential that somebody is available to sign for the goods for loose loads
  • Have you provided the correct delivery address?

CAUTION RETURNED GOODS: Returned goods if cancelled whilst on route or returned due to ground/access conditions being unsuitable for pallet deliveries, will incur a return delivery charge. There will be a redelivery charge and this will vary depending on the delivering depot. We will advise you of this cost prior to redelivery. If you have any queries concerning this or any other issue please call us immediately

 

If Your Delivery Is By Hiab

Tail Lift Delivery


The largest Rigid HGV lorry we use is a 26 tonne, and measures 2.5 meters wide by 9m long.

  • Check that your access is suitable. This does not just mean your drive but the road approaching your property.
  • Ensure we are aware of any access difficulties, such as low bridges, narrow single lanes, weight limit roads.
  • Are there any low hanging branches or cables that could obstruct the workings of the crane or high sides of the vehicle.
  • It is always best that somebody is available to sign for the goods
  • Have you provided the correct delivery address?

CAUTION RETURNED GOODS: Returned goods if cancelled whilst on route or returned due to ground/access conditions being unsuitable, will incur a return delivery charge of 15%. Where a delivery cannot be made on the arranged day due to access or unforeseen circumstances we will attempt a redelivery at your request on the following day or when arranged. If you have any queries concerning this or any other issue please call us immediately

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